Refund policy

Last updated: October 2026

This policy sums up the refund rules in our Terms and Conditions (clauses 5, 16, 23 and 26). If anything here differs from the terms, the terms apply. Your rights under the Consumer Protection Act always stay in place.

How payment works

You pay a 50% deposit to book, and the balance once your website or invitation is built, before it goes live. All payments are made by EFT in South African rand, using your invoice number as the reference.

Booked online? 7 days to change your mind

If you booked online, for example by accepting our quote by email, on WhatsApp, or through our website, you may cancel within 7 days of accepting the quote or paying the deposit, whichever comes first. You do not need a reason, there is no penalty, and we refund everything you paid within 15 business days. This right falls away once design work has started, at your request, within those 7 days.

If you cancel before design work begins

After those 7 days, we refund your deposit in full, less any costs we have already paid on your behalf, such as a domain bought for you.

If you cancel after design work has begun

Before we deliver your first draft, you pay only a fair charge for the work done up to the day you cancel, worked out as a fair share of your quoted total, plus any costs we already paid on your behalf that cannot be recovered. We refund the rest within 15 business days.

Once we have delivered your first draft, the deposit is not refundable. It pays for the work done to that point.

No cancellation fee or penalty is added.

If we cancel, or cannot finish in time for a reason within our control, we refund everything you paid for work not delivered.

Cooling-off

Where your booking results from direct marketing, the Consumer Protection Act gives you 5 business days to cancel.

Hosting renewals

Every website includes 12 months of hosting from launch. Renewing after that is optional, and nothing renews or is charged automatically.

How to cancel or ask for a refund

Tell us in writing, by email at hello@wedlysite.com or on WhatsApp at +27 68 616 5498.

If we cannot agree

We try to settle it together first, then through mediation at our cost, as set out in clause 27 of our terms. Arbitration happens only if we both agree. Your right to approach the Consumer Goods and Services Ombud, the National Consumer Commission, a provincial consumer court, or the Small Claims Court stays in place.